Terms of Service

Please read these Terms of Service ("Terms") carefully before using the VetRx Ledger website at grantshelf.com or the VetRx Ledger controlled-substance logbook software (collectively, the "Service") operated by VetRx Ledger ("we," "us," or "our").

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not access or use the Service.

1. Eligibility and Account Registration

You must be at least 18 years old and authorized to enter into a binding agreement on behalf of yourself or your organization. When registering an account, you agree to provide accurate, current, and complete information and to keep it updated. You are responsible for maintaining the confidentiality of your credentials and for all activities that occur under your account.

2. Description of Service

VetRx Ledger provides software tools to help veterinary practices document and track controlled-substance draws, wastes, reversals, and inventory counts in a format designed to support compliance with DEA record-keeping requirements under 21 CFR Part 1304.

Important: VetRx Ledger is a record-keeping tool, not a legal or compliance advisory service. Use of the Service does not guarantee DEA compliance, and nothing in the Service constitutes legal advice. You remain solely responsible for ensuring your practice meets all applicable federal, state, and local regulatory requirements. Consult a qualified attorney or licensed DEA compliance specialist for jurisdiction-specific guidance.

3. Subscription Plans and Payment

Access to certain features requires a paid subscription. Subscription fees are billed in advance on a monthly or annual basis. All fees are in U.S. dollars and are non-refundable except as expressly provided in these Terms or required by applicable law.

We reserve the right to change our pricing with 30 days' prior written notice. Continued use of the Service after a price change becomes effective constitutes your agreement to pay the updated fee.

Payment processing is handled by Stripe. By providing payment information, you authorize us to charge the applicable fees to your payment method. Your payment information is subject to Stripe's privacy policy and terms.

4. Pilot Program

We may offer a limited-time, no-credit-card pilot period. At the end of the pilot, your access will either convert to a paid subscription (if you have provided billing information) or be suspended until you subscribe. Pilot data is retained for 30 days after pilot expiration to allow you to export records before deletion.

5. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable regulation
• Falsify, manipulate, or attempt to alter any ledger record (the audit trail is designed to detect and flag such attempts)
• Reverse-engineer, decompile, or disassemble any portion of the Service
• Access or attempt to access any data partition belonging to another organization
• Use automated means to scrape, crawl, or extract data from the Service without our written consent
• Introduce malware, viruses, or other harmful code into the Service

6. Data Ownership and Portability

You own the controlled-substance records you create using the Service. We act as a data processor on your behalf. You may export your ledger data in CSV or PDF format at any time from the Settings page. Upon termination, you may request a full data export within 30 days before records are deleted per our retention policy.

7. Confidentiality and Security

We implement industry-standard security measures, including AES-256-GCM field-level encryption, TLS 1.2+ in transit, and hash-chained audit logs. See our Privacy Policy for full details. You are responsible for implementing appropriate access controls within your practice (e.g., not sharing credentials, revoking access for departed staff).

8. No Warranty — Compliance Disclaimer

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

IN PARTICULAR, WE DO NOT WARRANT THAT USE OF THE SERVICE WILL RESULT IN COMPLIANCE WITH ANY SPECIFIC REGULATORY REQUIREMENT, PREVENT DEA INVESTIGATIONS OR FINDINGS, OR SATISFY ANY AUDIT OR INSPECTION. REGULATORY COMPLIANCE IS YOUR SOLE RESPONSIBILITY.

DEA regulations change. While we make good-faith efforts to keep informational content current, you should not rely on VetRx Ledger as your sole source of regulatory interpretation.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL VETRX LEDGER, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES — INCLUDING LOSS OF PROFITS, DATA, GOODWILL, OR REGULATORY FINES — ARISING FROM YOUR USE OF OR INABILITY TO USE THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100).

10. Indemnification

You agree to indemnify and hold harmless VetRx Ledger and its affiliates, officers, employees, agents, and licensors from any claims, damages, liabilities, costs, or expenses (including reasonable attorneys' fees) arising out of your use of the Service, your violation of these Terms, or your violation of any applicable law or regulation.

11. Intellectual Property

The Service and its original content (excluding your ledger data), features, and functionality are and will remain the exclusive property of VetRx Ledger and its licensors. Our trademarks and trade dress may not be used in connection with any product or service without our prior written consent.

12. Termination

We may suspend or terminate your access to the Service at any time for material breach of these Terms, non-payment of fees, or as required by law. You may cancel your subscription at any time via the Settings page; cancellation takes effect at the end of your current billing period.

13. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-law provisions. Any dispute arising from or relating to these Terms shall first be subject to good-faith negotiation. If unresolved within 30 days, disputes shall be submitted to binding arbitration under the JAMS Streamlined Arbitration Rules. The arbitration shall be conducted in English. You waive the right to participate in a class action lawsuit or class-wide arbitration.

14. Changes to These Terms

We reserve the right to modify these Terms at any time. We will provide at least 14 days' notice of material changes via email or a prominent notice on the Service. Your continued use after the effective date of changes constitutes your acceptance.

15. Contact Us

Questions about these Terms? Contact us at:

VetRx Ledger
Email: hello@grantshelf.com

See also our Privacy Policy.